Frequently Asked Questions

Our price structure is listed under Costs & Payment Options.

You can choose a fuly licensed clinician or a lower rate with an associate (clinical counselor (not a student) who is working on getting 3,000 hours to be fully licensed) based on your needs and preferences.

We do not accept insurance, but we provide a Superbill so you can be reimbursed by your plan individually. We also accept FSA/HSA cards.

Using insurance requires us to diagnose you or your child with a clinical mental health diagnosis (that doesn’t go away) after just one session. This is the case even if someone is simply going through a difficult season. By staying private pay only, we avoid insurance restrictions and focus on providing care that’s personalized, flexible, and guided by your needs, not by a diagnosis or other terms dictated by an insurance company.

We accept cash, check, credit/debit cards, and Flexible Spending Account (FSA) or Health Savings Account (HSA) cards.

This week. At La Luz Counseling, we know that when someone reaches out for support, timing matters. That’s why we prioritize the same day responses and offer the option to schedule a consultation right away – helping you take meaningful first steps without unnecessary delays. With the ability to book your first session within a week of reaching out, we make it easy to start your counseling journey when you’re ready, not weeks later.

Our counseling hours are:

• Monday–Friday: 8 AM–8 PM

• Friday evenings: until 5 PM
  

Saturday: 9 AM–4 PM
We offer both in-person and virtual sessions.

Yes—as long as you are physically located within Texas during your session. We use a secure, HIPAA-compliant platform to offer virtual sessions. 

Every client is different. Some find that after 6 weekly sessions they see progress. Others might require weekly sessions for months before decreasing to biweekly or monthly sessions over another year or two. Progress depends on your commitment and consistency.

Yes. Your sessions are private except in legal or safety-mandated situations. For clients under 18, parents have access to records, but counselor-client trust and privacy are key.

For more on your privacy, rights and HIPPA laws, please click on the following : HIPPA La Luz Counseling.

You are entitled to respectful, safe, and private care. You have the right to access your records, ask questions, and decline participation at any time. For more information, take a look at the Health and Human Services Handbook.

A superbill is a detailed receipt you can submit to your insurance provider for possible reimbursement or to count toward your deductible. It includes key information about your counseling sessions, such as dates, services provided, and fees paid. Coverage varies, so be sure to check with your insurance plan for specific benefits. Read more here: Disclosure Notice Regarding Patient Protections Against Surprise Billing.

Our office was originally a house that has since been converted into professional office space. You may notice features such as a kitchen area or a shower in the bathroom, but the space is now fully dedicated to counseling and business use. We share the building with a design firm and local artists who showcase their work throughout the space, including our landlord who is one of the featured artists.

No. We do not have a psychologist or psychiatrist on our team to provide psychological evaluations or psychiatric assessments. Our licensed professional counselors provide therapy and can diagnose mental health conditions as part of the counseling process.