Consumer Information
In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, La Luz Counseing, LLC must now provide you with the below information. Recent regulatory updates require mental health providers to clearly outline client rights and available resources. At La Luz Counseling, we are committed to transparency, ethical care, and your right to be fully informed. We welcome these changes as an added layer of clarity and protection for those we serve.
How to Request Your Mental Health Record
You have the right to request a copy of your mental health records at any time. We strive to keep this process simple, secure, and respectful.
How to request records:
Email your therapist or our administrative team at admin@laluzcounseling.com to request a Records Request / Release of Information (ROI) form. Complete the form in full, including what records you are requesting, how you would like them delivered, and your signature. Return the signed form by email.
Once received, a team member may review the request with you to explain any risks or benefits, especially if records are being shared with a third party.
Timeline & fees:
Requests are typically completed within 15 days. Fees are outlined in your informed consent (generally a $50 flat fee plus $0.10 per page). A fee notice will be emailed, and payment is required before records are released.
Privacy & retention:
Your records are securely stored and maintained according to state law—at least 7 years after services end, or 5 years after a minor reaches adulthood, whichever is longer. Records are then destroyed in a HIPAA-compliant manner.
If you have questions, please contact your therapist or call our office. We’re here to help.
Contact The Council
All clinicians at La Luz Counseling are licensed mental health professionals in the State of Texas and practice in accordance with the ethical standards set by the Texas Behavioral Health Executive Council (BHEC).
If you have concerns about your counseling experience, we encourage you to first discuss them directly with your therapist. If you feel unable to do so, you may contact the owner of La Luz Counseling, Sarah Rivera, LPC-S, at sarah@laluzcounseling.com.
If you wish to Contact the Council directly or file a complaint, you may do so through:
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Suite 7.300 Austin, TX 78701
Phone: (512) 305-7700
Website: https://bhec.texas.gov/contact-us/
BHEC accepts complaints related to licensure, ethics, and professional conduct. Information and complaint forms are available through their official website under “How to File a Complaint.”
File A Consumer Complaint
If you believe your concern in obtaining services with us has not been resolved, you have the right to file a consumer complaint with the Texas Office of the Attorney General (OAG).
General process:
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Review the complaint types and select the form that best fits your concern.
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Gather key details (business name, address, dates, and a brief description of the issue).
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Complete the online form in full. The system does not save drafts.
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Submit the form and save your confirmation email and reference number.
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Helpful to know:
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Complaints filed with the OAG are public record under Texas law.
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Do not include sensitive personal information (such as Social Security numbers or financial account details).
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You may upload supporting documents, though they are not required.
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The OAG cannot provide legal advice and may not contact you after submission unless more information is needed.
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Complaints are reviewed for informational and consumer protection purposes across the State of Texas. Here is the direct link to File A Complaint.